Privacy Policy
Effective Date: May 24, 2026 | Version 1.0
1. Introduction
DeepGoon is operated by Chromegreen Media Limited ("we," "us," or "our"), a company registered in Alberta, Canada. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use the DeepGoon website located at deepgoon.com (the "Platform").
By using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Platform.
This policy complies with Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). Where users are located in other jurisdictions, we also endeavour to meet applicable local privacy standards.
This Platform is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a minor has provided us with personal information, we will delete it immediately.
2. Information We Collect
2.1 Information You Provide Directly
- Account Registration: Username, email address, and password (stored as a hashed value — we never store your plain-text password).
- Profile Information: Display name, profile bio, and profile photo you choose to upload.
- Uploaded Content: Videos, thumbnails, titles, tags, descriptions, and other metadata you submit when uploading content to the Platform.
- AI Companion Data (Build-A-Bitch): Character customization choices, personality settings, backstory text, and chat history associated with AI companions you create.
- Comments: Text you submit in the comments section of videos.
- Communications: Emails you send to us for support or inquiries.
2.2 Information Collected Automatically
- Usage Data: Pages viewed, videos watched, features used, and interactions with the Platform.
- Session Data: Login session identifiers stored in browser cookies to keep you signed in.
- Device & Technical Data: Browser type, operating system, IP address, and referring URLs collected via standard web server logs.
2.3 Information We Do Not Collect
- We do not directly collect or store payment card numbers. Payment processing, if applicable, is handled entirely by our third-party payment processor.
- We do not use advertising trackers or sell your data to advertisers.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and profile.
- Serve, stream, and display content you and other users upload.
- Power AI companion (Build-A-Bitch) functionality, including chat responses generated via third-party AI services.
- Send transactional emails such as email verification codes, password reset links, and account notices (via Resend).
- Process subscriptions and maintain access tier records.
- Enforce our Terms of Service, including age verification and content moderation.
- Operate our automated safety and moderation systems. Messages and image prompts are screened for content prohibited by our Acceptable Use Policy; when an item is flagged, we record the content together with the violation category and a timestamp so we can enforce our policies and meet legal and payment-processor obligations.
- Improve and maintain the Platform.
- Respond to support requests.
- Comply with applicable law.
4. Data Storage & Third-Party Processors
We use the following third-party services to operate the Platform. Each acts as a data processor on our behalf and is subject to their own privacy and security policies:
| Service | Provider | Purpose | Data Involved |
|---|---|---|---|
| File Storage | Cloudflare, Inc. (R2) | Stores uploaded videos and thumbnail images | Video files, images |
| Database | Cloud PostgreSQL host (Neon / Supabase) | Stores user accounts, profiles, video metadata, comments, and AI companion data | Account data, content metadata, chat history |
| Email Delivery | Resend, Inc. | Sends verification codes, password resets, and platform notifications | Email address, email content |
| AI Chat Engine | OpenRouter | Routes chat messages to third-party AI language models to generate AI companion responses | Chat messages you send to AI companions |
| Text-to-Speech | ElevenLabs, Inc. | Generates AI companion voice audio | Text prompts derived from AI chat responses |
| AI Image Generation | RunPod, Inc. (cloud GPU) | Renders AI companion images from your prompts | Character image prompts |
Cloudflare R2: Videos and images you upload are stored on Cloudflare R2, a cloud object storage service operated by Cloudflare, Inc. Content may be stored in data centers across multiple regions. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.
AI Chat: When you interact with an AI companion, your chat messages are sent to OpenRouter for processing. Do not share sensitive personal information (such as your real name, address, or financial information) in chat sessions.
AI Image Generation: Character images are rendered by our image-generation pipeline running on third-party cloud GPU infrastructure provided by RunPod, Inc. The prompt assembled from your character selections is transmitted to that infrastructure solely to render the requested image.
5. Cookies & Session Data
We use cookies and similar technologies for the following purposes:
- Session Cookies: To keep you logged in during your visit. These are deleted when you close your browser.
- Persistent Cookies: To remember your active profile selection across sessions.
- Local Storage: To save preferences such as AI companion chat history, audio settings, and UI state on your device.
We do not use third-party advertising cookies or tracking pixels. You can clear cookies at any time through your browser settings, which will log you out of the Platform.
6. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With Service Providers: As listed in Section 4, with third-party processors who operate under data processing agreements.
- Public Content: Content you upload as "PUBLIC" (videos, your username, profile photo, and comments) is visible to all visitors of the Platform.
- Legal Compliance: If required by law, regulation, court order, or to protect the rights, property, or safety of DeepGoon, our users, or the public.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data becomes subject to a different privacy policy.
7. Data Retention
- Account Data: Retained for as long as your account is active. Deleted within 30 days of account deletion request.
- Uploaded Videos & Images: Retained until you delete them or your account is terminated. Deleted from Cloudflare R2 upon removal.
- AI Companion Data & Chat History: Stored per your account and deleted when you delete the companion or your account.
- Email Verification Codes: Expire automatically after 15 minutes.
- Server Logs: Retained for up to 90 days for security and debugging purposes.
- Moderation Records: When content triggers our moderation system, the flagged message or prompt, its violation category, and the timestamp are logged and retained as required to enforce our policies and satisfy legal and payment-processor requirements.
8. Your Privacy Rights
8.1 All Users
You may at any time:
- Access and update your account information via your Profile page.
- Delete content you have uploaded.
- Delete your account by contacting us at deepgoonsupport@gmail.com.
8.2 Canadian Users (PIPEDA & Alberta PIPA)
Under Canada's PIPEDA and Alberta's PIPA, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Withdrawal of Consent: Withdraw consent to our use of your personal information at any time, subject to legal or contractual restrictions.
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca or the Office of the Information and Privacy Commissioner of Alberta (OIPC) at oipc.ab.ca.
To exercise these rights, contact us at deepgoonsupport@gmail.com. We will respond within 30 days.
8.3 European Users (GDPR)
If you are located in the European Economic Area, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate data.
- Erasure ("Right to be Forgotten"): Request deletion of your personal data.
- Restriction: Request that we limit how we process your data.
- Portability: Request your data in a portable format.
- Objection: Object to certain types of processing.
To exercise these rights, contact us at deepgoonsupport@gmail.com. We will respond within 30 days.
8.4 California Users (CCPA)
California residents have the right to:
- Know what personal information we collect, use, and share.
- Request deletion of personal information.
- Opt out of the sale of personal information — we do not sell personal information.
- Non-discrimination for exercising your rights.
To submit a CCPA request, contact us at deepgoonsupport@gmail.com.
9. Security
We implement reasonable technical and organizational measures to protect your personal information, including password hashing, HTTPS encryption in transit, and access controls on our database and storage systems.
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and are not liable for breaches caused by factors outside our reasonable control.
If you suspect your account has been compromised, please contact us immediately at privacy@deepgoon.com.
10. Age Restriction — No Minors
DeepGoon is an adult platform. You must be at least 18 years of age to use this Platform. We do not knowingly collect personal information from anyone under 18. If you believe a minor has registered an account, please contact us immediately and we will take action to remove their account and data without delay.
We comply with the Children's Online Privacy Protection Act (COPPA) and do not direct our services toward children.
11. International Users
DeepGoon is operated from the United States. If you access the Platform from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. By using the Platform, you consent to this transfer.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions, requests, or concerns, contact us at:
Chromegreen Media Limited
Operating as: DeepGoon
Alberta, Canada
Email: deepgoonsupport@gmail.com